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Hays Travel was founded in 1980 by John Hays in Seaham, Durham. Hays initially opened a small retail store behind his mother's clothing store. [3] Since May 2018, Hays Travel reached sales of over £1 billion. [4] The company's turnover increased by £42 million over 2017, when pre-tax profit was up slightly to £10.1 million.
When to record a call: Many small businesses, like tour operators or bed-and-breakfasts, lack the resources to record their customer service calls. And some companies – notably phone and cable ...
In 2009 the Office of Fair Trading imposed a £30.4m fine against Hays for its involvement in price-fixing.The firm, along with five other recruitment firms, formed a cartel called the Construction Recruitment Forum which agreed to boycott Parc, a new company that had entered the market in 2003 to act as an intermediary between construction firms and recruitment firms.
Hays earned a degree in mathematics from the University of Oxford. [3] He later earned an MBA from Manchester Business School. [4] In 1980, Hays founded Hays Travel in the back of his mother's children's wear store in Seaham, Durham. [5] Hays owned 56.42% and his wife Irene owned 43.58%. [6]
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Dame Irene Lucas-Hays DBE DL (née Lucas; born 4 February 1954) is a British businesswoman and former civil servant, and the chair of Hays Travel, the largest independent travel agent in the UK, which she jointly owned with her husband John Hays until his death in 2020.