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Use the Sign-in Helper to locate your username and regain access to your account by entering your recovery mobile number or alternate email address.; To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account.
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper.
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. Account Management Learn how to manage everything that concerns your AOL Account starting with your AOL username, password, account security question and more.
Manage your username and password Get help with common username and password issues. Learn how to change or reset a password and how to manage your AOL username .
Reset your forgotten password online using the account recovery options you have available. Use a different browser If you're using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser.
If you can't sign in because you've forgotten your username, you can use the recovery phone number or the recovery email address linked to your account to recover it. 1. Go to the Sign-in Helper. 2. Enter your recovery phone number or email address that you have access to. 3. Click Continue. 4. Click Yes, send me a verification code.
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A Primary username is the name you created when you first signed up for an AOL account. In the past, AOL offered the ability to create secondary usernames linked to this Primary username, however, as of November 30, 2017, the ability to add or manage additional usernames has been removed.