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Starbucks has strongly opposed unionization, with CEO Howard Schultz denouncing the "threat of unionization" and rolling out pay increases for store employees that exclude those at unionized stores.
“The problem you have in New York City, for example, is what is the wait time,” said Nancy Tengler, CEO and chief investment officer of Laffer Tengler Investments, which owns shares of both ...
Starbucks for Life is back for 2024, and whether you just want to grab an afternoon pick-me-up or possibly enjoy the coveted grand prize of (almost) endless free coffee, you need to know exactly ...
Starbucks' footprint in the United States, showing saturation of metropolitan areas. Some of the methods Starbucks has used to expand and maintain their dominant market position, including buying out competitors' leases, intentionally operating at a loss, and clustering several locations in a small geographical area (i.e., saturating the market), have been labeled anti-competitive by critics. [14]
[45] [46] However, employees reported that Starbucks was forcing baristas to take responsibility for customer-service problems caused by other issues like understaffed stores, an increasing demand from mobile and drive-thru orders, and time-intensive drinks. Essentially, they were ordered to find a way to improve the customer experience — or ...
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Workers at 424 company-owned U.S. Starbucks stores have voted to unionize since late 2021, according to the NLRB, but none of those stores has secured a labor agreement with Starbucks. Durbin ...
The coffee chain's stores are being inundated with mobile orders, and that's drastically slowing down service and alienating customers.