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Service delivery frameworks fall into two categories. [citation needed] A general reference model for the delivery of services. Such a service delivery framework is developed to be broadly applicable to a particular industry. The TM Forum Service Delivery Framework , as an example, is developed for the telecommunications industry.
Software as a service (SaaS / s æ s / [1]) is a cloud computing service model where the provider offers use of application software to a client and manages all needed physical and software resources. [2] Unlike other software delivery models, it separates "the possession and ownership of software from its use". [3]
The term global delivery model is typically associated with companies engaged in IT consulting and services delivery business and using a model of executing a technology project using a team that is distributed globally. While the commonly understood meaning of the term implies globally distributed resources, the term itself has acquired a ...
The Service Delivery Platform, whose power comes in large part from the quality and acceptance of these supporting standards, is rapidly gaining acceptance as a widely applicable architectural pattern. In industry today multiple definitions of Service Delivery Platform (SDP) are used with no established consensus as to a common meaning.
Service as a product (SaaP); pronounced / s æ p / or / s ɑː p / [1] is a transaction of service production and delivery model in which a productized service [2] is sold by the seller or vendor to the buyer and is centrally hosted, either on a standalone website or an open marketplace platform. It is sometimes referred to as "on-demand service".
A service guarantee provides a specific monetary reward for failure of service delivery. Some examples are: Your package will be delivered by the time promised or you will not pay. We will fix your automobile or give you $100 if you must bring it back for repair. Customers that are not satisfied with their haircut, get the next haircut free.
"Product Servitization" is a transaction through which value is provided by a combination of products and services in which the satisfaction of customer needs is achieved either by selling the function of the product rather than the product itself, by increasing the service component of a product offer, or by selling the output generated by the product. [18]
The Service Delivery System also often relates to the linkage between the service provider and its client, since delivery does involve an interaction across this interface. However, there are also internal organizational arrangements that relate to the ways in which service workers perform their job so as to deliver the critical services.