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If your account status is Past Due, unfortunately, you missed a payment to your account. If this happens, we’ll let you know through a notification window that'll display as soon as you sign on to AOL, CompuServe or Netscape Connect. We’ll also let you know through emails and letters that your account is past due.
If your card number has changed, you must add a new card. 1. Sign in to your My Account page. 2. Click My Wallet. 3. Click Payment Methods. 4. Click Add Credit or Debit Card. 5. Enter the new info. 6. Click Submit.
5. Review the confirmation page. It will offer you the option of changing to a lower-priced plan rather than canceling your account. If you'd like to proceed with changing your account to a free AOL account, scroll to the bottom of the page and click Cancel My Billing. 6.
Things to know when you change your AOL account to the free AOL plan: If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you'll continue to have access to the service until the end of your current billing cycle. If you have any active premium subscriptions, those will continue to be billed separately.
You can view your AOL billing statement on a computer by following the steps below. 1. Go to MyAccount and sign in. 2. In the left navigation menu, click My Wallet | select View My Bill.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
Sign in to the AOL Account Security page.; Scroll to the bottom of the page. First add a new email or phone number. Enter your new recovery info and follow the on-screen prompts.