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Aprimo is a United States–based company that develops and sells marketing automation software and digital asset management (DAM) technology for marketing and customer experience departments in enterprise organizations. Its software is designed to help manage the behind-the-scenes activities involved in marketing.
The software transmits photos, videos, and text messages to communicate automotive repair details. [14] The company's products are used by a growing number of automotive repair shop owners and operators among service centers throughout the United States, serving 6,000 shops as of January 2019.
In September 2021, the company launched a CRM customisation service [20] enabling extensive modification to the standard CRM product to meet customer demand. In October 2021, Really Simple Systems added a new level of customer service by providing free one-to-one technical support [ 21 ] for new and existing customers.
Founded in 1993, the company provides full-stack OSS/BSS software and services to communications service providers. [1] Netcracker has since expanded into cloud-native, microservices-based software, [4] virtualization, automation, generative artificial intelligence (GenAI) and Digital Satellite Service support software.
Email management is an essential component of customer service management. Customer service call centers employ email response management agents along with telephone support agents, and typically use software solutions to manage emails. [1] [2]
NICE Ltd. (Hebrew: נייס) is an Israeli technology company specializing in customer relations management software (NICE CXone), artificial intelligence, and digital and workforce engagement management. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel ...
GE Digital also announced its acquisition of ServiceMax, to extend Predix and analytics across field service processes. [3] This acquisition closed in January 2017. 2016: GE Digital acquires Roanoke VA based software company Meridium that specializes in helping industrial customers predict when machinery might fail and also offers analysis that ...
Emplifi is an American private company headquartered in Columbus, Ohio.It develops and markets customer experience systems.The business was founded in 2020 after social media analytics company Socialbakers was acquired by customer experience systems business Astute.