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This list is divided into proprietary or free software, and open source software, with several comparison tables of different product and vendor characteristics. It also includes a section of project collaboration software, which is a standard feature in collaboration platforms.
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
A source-code-hosting facility (also known as forge software) is a file archive and web hosting facility for source code of software, documentation, web pages, and other works, accessible either publicly or privately.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
Self-hosting is the practice of running and maintaining a website or service using a private web server, instead of using a service outside of the administrator's own control. Self-hosting allows users to have more control over their data, privacy, and computing infrastructure, as well as potentially saving costs and improving skills.
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