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Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
The Four cornerstone model was developed by Ayman Sawaf and Robert Cooper in 1997. [5] [7] Multiple studies and research carried out in regards to emotional intelligence based on this model revealed a marginal qualitative difference between the public and private sector executives and expand on the usage of this model. [7]
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [ 1 ] [ 2 ] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
In order to define the image that they want their organizations to portray, leaders use a "core component of "emotional intelligence" to recognize emotions.". [12] that appear desirable. Organizations have begun using their employee's "emotion as a commodity used for the sake of profit". [10]
In healthcare, Carper's fundamental ways of knowing is a typology that attempts to classify the different sources from which knowledge and beliefs in professional practice (originally specifically nursing) can be or have been derived. It was proposed by Barbara A. Carper, a professor at the College of Nursing at Texas Woman's University, in 1978.
Workplace Bullying and Emotional Exhaustion among Registered Nurses and Non-nursing, Unit-based Staff (Bachelor's thesis). Ohio State University College of Nursing. hdl:1811/45566. Stokowski, Laura A. (30 September 2010). "A Matter of Respect and Dignity: Bullying in the Nursing Profession". Medscape Nurses. WebMD. How to Stop Nurse Bullying ...
Emotional intelligence (EI) has been defined as the ability to identify and manage emotional information in oneself and others and focus energy on required behaviors. [84] The factors making up EI include: [72] appraisal and expression of emotion in self; appraisal and recognition of emotions in others; regulation of emotions, and; use of emotions.
The formal recognition of psychiatry as a modern and legitimate profession occurred in 1808. [2] In Europe, one of the major advocates for mental health nursing to help psychiatrists was Dr. William Ellis. He proposed giving the "keepers of the insane" better pay and training so more respectable, intelligent people would be attracted to the ...