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A customer review is an evaluation of a product or service made by someone who has purchased and used, or had experience with, a product or service. Customer reviews are a form of customer feedback on electronic commerce and online shopping sites.
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Crowdreviewing is the practice of gathering opinion or feedback from a large number of people, typically via the internet or an online community; a portmanteau of "crowd" and "reviews". Crowdreviewing is also often viewed as a form of crowd voting which occurs when a website gathers a large group's opinions and judgment. [ 1 ]
Voluntary participation in online feedback mechanisms seems to be largely motivated by self-interest. Because their reputation is on the line, the eBay study showed that some partners using eBay's feedback mechanism had selfish motivations to rate others.
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