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The DVLA handled 12,775 complaints in the year 2015/16, of which it failed to resolve 14.9% at first contact. Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured. Customer satisfaction levels varied between 76% and 97% in the four ...
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The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.
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The Driver and Vehicle Agency (DVA; Irish: An Ghníomhaireacht Tiománaithe agus Feithiclí [2]) is a government agency of the Department for Infrastructure in Northern Ireland.
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