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2. PhoneValet Message Center - Wikipedia

   en.wikipedia.org/wiki/PhoneValet_Message_Center

   The core Message Center 3.0 update added ring-tones, call blocking, and individualized greetings tied to specific callers. [2] The 4.0 version March 17, 2006 was a free upgrade adding automatic recording of all calls on the line (prior to this time call recording was activated manually by the user).

3. Fuze (company) - Wikipedia

   en.wikipedia.org/wiki/Fuze_(company)

   In September 2019, Fuze announced an integration with Slack, enabling users to seamlessly toggle between the two platforms when moving from a Slack conversation to a Fuze call or meeting. [8] Fuze integrates with Google Meet , Zoom , Webex , Microsoft Teams , and GoToMeeting , to launch and join videoconferences seamlessly.

4. Auto dialer - Wikipedia

   en.wikipedia.org/wiki/Auto_dialer

   [1] [2] Whereas automatic call distribution (ACD) distributes inbound calls to a call centre amongst its agents, an auto dialler makes outbound calls and comes in several forms. [2] Auto diallers are responsible for providing management information to call centre operators, including how many outbound calls each agent has handled. [3]

5. AOL Mail

   mail.aol.com

   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

6. Phonon Communications - Wikipedia

   en.wikipedia.org/wiki/Phonon_Communications

   It provides Automated Outbound Diallers, [3] and Click-to-Call for instant call back from websites. [4] [6] It acquires iDeliver, home to India's largest loanbot. [7]It automates communications over voice & text using global AI & ML platforms for large enterprises world-wide.

7. Voice over IP - Wikipedia

   en.wikipedia.org/wiki/Voice_over_IP

   Full-service VoIP phone companies provide inbound and outbound service with direct inbound dialing. Many offer unlimited domestic calling and sometimes international calls for a flat monthly subscription fee. Phone calls between subscribers of the same provider are usually free when flat-fee service is not available. [12]

8. Interactive voice response - Wikipedia

   en.wikipedia.org/wiki/Interactive_voice_response

   An IVR can play announcements and request an input from the caller. This information can be used to profile the caller and used by an ACD to route the call to an agent with a particular skill set. Interactive voice response can be used to front-end a call center operation by identifying the needs of the caller. Information can be obtained from ...

9. Callback (telecommunications) - Wikipedia

   en.wikipedia.org/wiki/Callback_(telecommunications)

   For example, if a customer from Spain is calling a phone number in Australia, and it costs 8 cents per minute to phone Spain from the US (the callback, which is an incoming call) and 20 cents per minute to phone Australia from the US (the destination call, which is an outgoing call), then the caller will pay a total of 28 US cents a minute ...