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2. Salesforce - Wikipedia

   en.wikipedia.org/wiki/Salesforce

   Desk.com logo. Desk.com was a SaaS help desk and customer support product that was acquired by Salesforce for $50 million in 2011. [63] [64] In March 2018, Salesforce announced that Desk.com would be consolidated with other services into Service Cloud Essentials. [65]

3. Supportworks - Wikipedia

   en.wikipedia.org/wiki/Supportworks

   Supportworks is an issue tracking system designed for use in help desk and information technology (IT) environments. Two branches of the software are developed concurrently, Supportworks ITSM, a certified ITIL compatible IT service management (ITSM) solution, [4] and Supportworks Helpdesk Professional. [3]

4. Zendesk - Wikipedia

   en.wikipedia.org/wiki/Zendesk

   Part of the social media software acquired from Smooch was rebranded as Sunshine Conversations, a tool that competes with Salesforce.com. [36] [37] Zendesk's sales automation software was later revamped with Zendesk Sell in 2020, which improved integration with Zendesk's customer support software. [37]

5. Sales force management system - Wikipedia

   en.wikipedia.org/wiki/Sales_force_management_system

   Salesforce management systems (also sales force automation systems (SFA)) are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems

6. Freshworks - Wikipedia

   en.wikipedia.org/wiki/Freshworks

   Freshworks Inc. is a cloud-based software-as-a-service company, founded in 2010 in Chennai, India. [2] [3] The company provides cloud-based tools for customer relationship management (CRM), IT service management (ITSM), and e-commerce marketing.

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   Customer support is a range of consumer services to assist customers in making cost-effective and correct use of a product. [9] It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [9]