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SAP started working on CRM related capabilities in the early 1990s as embedded CRM modules of the SAP R/3 ERP. The "Sales and Distribution" (SD) module of SAP R/3 ERP covered functionalities for: Customer management and Product catalog (MM). Pre-sales actions for inquiry, activities and quotation management. Sales order and delivery management
SAP Exchange Infrastructure (XI) (From release 7.0 onwards, SAP XI has been renamed as SAP Process Integration (SAP PI)) SAP Extended Warehouse Management (EWM) SAP FICO; SAP BPC (Business Planning and Consolidation, formerly OutlookSoft) SAP GRC (Governance, Risk and Compliance) SAP EHSM (Environment Health & Safety Management)
SAP NetWeaver is a software stack for many of SAP SE's applications.The SAP NetWeaver Application Server, sometimes referred to as WebAS, is the runtime environment for the SAP applications and all of the mySAP Business Suite runs on SAP WebAS: supplier relationship management (SRM), customer relationship management (CRM), supply chain management (SCM), product lifecycle management (PLM ...
SAP Transport Management System (STMS) is a tool within SAP ERP systems to manage software updates, termed transports, on one or more connected SAP systems. The tool can be accessed from transaction code STMS. This should not be confused with SAP Transportation Management, a stand-alone module for facilitating logistics and supply chain ...
SAP GUI is the graphical user interface client in SAP ERP's 3-tier architecture of database, application server and client.It is software that runs on a Microsoft Windows, Apple Macintosh or Unix desktop, and allows a user to access SAP functionality in SAP applications such as SAP ERP and SAP Business Information Warehouse (BW).
SAP Solution Manager covers the complete application lifecycle of an SAP customer's business processes running on-premise, hybrid, or in the cloud. In an SAP customer's landscape, the SAP Solution Manager is the managing system, and the business suite applications (e.g. ERP, CRM, BI, EP) are the managed systems. Non-SAP systems in the landscape ...
The dashboard may provide client information, past sales, previous marketing efforts, and more, summarizing all of the relationships between the customer and the firm. Operational CRM is made up of three main components: sales force automation, marketing automation, and service automation. [20]
Customer lifecycle management (CLM) is the measurement of multiple customer-related metrics, which, when analyzed for a period of time, indicate performance of a business.