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In the aviation industry, a general sales agent (GSA) is a sales agent for an airline company who is authorized to sell travel tickets and assist the public with travel-related needs. [ 1 ] [ 2 ] An agent's duties include performing tasks that help the company's achieve its sales objectives.
[citation needed] Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties. [1]
Host Agency Reviews lists employee salaries by compensation structure, listing the 2022 income for travel agents that earn salary + commissions (25% of travel advisor employees) at $88,909, those that earn salary/hourly only at $50,792 (44% of employee travel agents), and commission only travel employees at $21,932 (31%).
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The International Airlines Travel Agent Network (IATAN) is a Miami-based trade association in the United States representing the interests of its member companies and the U.S. travel distribution network (travel agencies). [1] [2] It is an independent department of the International Air Transport Association (IATA). [3]
For example, American Airlines once had 110, [3] but by 2017, only three remained. [2] A few US airlines still maintain multiple ticket offices: as of 2021, Cape Air has 8. [4] As of 2007, the primary users of city ticket offices in the US were business travelers buying premium fares and recent immigrants, who often pay in cash. [3]
Airport check-in is the process whereby an airline approves airplane passengers to board an airplane for a flight. Airlines typically use service counters found at airports for this process, and the check-in is normally handled by an airline itself or a handling agent working on behalf of an airline.
Baggage handler unloading baggage from a bag belt at Detroit Metropolitan Airport. In the airline industry, a baggage handler is a person who loads and unloads baggage (suitcases or luggage), and other cargo (airfreight, mail, counter-to-counter packages) for transport via aircraft.
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