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  2. NAPTR record - Wikipedia

    en.wikipedia.org/wiki/NAPTR_record

    The service name E2U+sip is an ENUM string indicating that the record can be used in telephone number-to-SIP-URI queries. [4] The client applies the regular expression !^.*$!sip:customer-service@example.com!, which replaces its entire URI tel:+1-800-555-1234 with sip:customer-service@example.com.

  3. Call detail record - Wikipedia

    en.wikipedia.org/wiki/Call_detail_record

    A call detail record contains data fields that describe a specific instance of a telecommunication transaction, but does not include the content of that transaction. By way of simplistic example, a call detail record describing a particular phone call might include the phone numbers of both the calling and receiving parties, the start time, and duration of that call.

  4. How you can record customer service calls for quality ... - AOL

    www.aol.com/news/2010-04-15-how-you-can-record...

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  5. Customer proprietary network information - Wikipedia

    en.wikipedia.org/wiki/Customer_proprietary...

    Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone service. [1] It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's telephone bill . [ 2 ]

  6. Automatic message accounting - Wikipedia

    en.wikipedia.org/wiki/Automatic_Message_Accounting

    The members of the 3rd Generation Partnership Project (3GPP) have been working toward Abstract Syntax Notation One (ASN.1)-encoded Charging Data Records (CDRs) to be mapped to the AMA records in BAF. In telecommunications mediation , a billing mediation system converts the 3GPP CDRs to BAF when the call and service usage data is processed by a ...

  7. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    This included embedding sales force automation or extended customer service (e.g. inquiry, activity management) as CRM features in their ERP. Customer relationship management was popularized in 1997 due to the work of Siebel, Gartner, and IBM. Between 1997 and 2000, leading CRM products were enriched with shipping and marketing capabilities. [13]

  8. Work order - Wikipedia

    en.wikipedia.org/wiki/Work_order

    In a service environment, a job order cannot be the equivalent to a work or service order where the job order records the location, date and time the service is carried out and the nature of service that was carried out, the work order does not. The type of personnel (e.g. job position) may also be listed on the job order.

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