Search results
Results from the WOW.Com Content Network
Emotional labor is the process of managing feelings and expressions to fulfill the emotional requirements of a job. [1] [2] More specifically, workers are expected to regulate their personas during interactions with customers, co-workers, clients, and managers.
The employee backlash over JPMorgan Chase’s 5-day-a-week return to work mandate is gaining momentum. ... "I’m really against the full RTO out of empathy for a lot of colleagues whose personal ...
Empathy is generally described as the ability to take on another person's perspective, to understand, feel, and possibly share and respond to their experience. [1] [2] [3] There are more (sometimes conflicting) definitions of empathy that include but are not limited to social, cognitive, and emotional processes primarily concerned with understanding others.
The interaction between service employees and customers affects both customers' assessments of service quality and their relationship with the service provider. [21] Positive affective displays in service interactions are positively associated with important customer outcomes, such as intention to return and to recommend the store to a friend ...
For premium support please call: 800-290-4726 more ways to reach us
The head of the global remittance service provider says building a 'customer centric' culture has been a top-down operation. Remitly CEO says taking customer service calls is what he looks forward ...
Hochschild draws on the work of sociologist Erving Goffman as well as labor scholar Harry Braverman to discuss the dramaturgical demands and emotional labor entailed by jobs in the service sector, in which workers must "perform" certain roles that entail abiding by certain feeling rules (e.g. "friendly and dependable"). She notes that women are ...
Mirroring helps to facilitate empathy, as individuals more readily experience other people's emotions through mimicking posture and gestures. Mirroring also allows individuals to subjectively feel the pain of others when viewing injuries. [15] This empathy may help individuals create lasting relationships and thus excel in social situations ...