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411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions. In the United States, the service is commonly known as "information", [ 1 ] although its official name is "directory assistance".
In the North American Numbering Plan (covering Canada, the United States, and parts of the Caribbean), directory assistance may be contacted by dialing 411 (one of the N11 codes). To get a listing in a remote or non-local area code , directory assistance is available at 1- area code -555-1212.
411 — local telephone directory service; some telephone companies provide national directory assistance. 511 — traffic, road, and tourist information; 611 — telephone line repair service (formerly 4104), wireless operator customer service (formerly 811) 711 — relay service for customers with hearing or speech disabilities
Historically known for distributing yellow pages phone books across Canada, into the 21st century YPG has primarily shifted to digital marketing services, though they also operate the YellowPages.ca local business search engine and Canada411 online phone directory, [1] [2] and still print phone books on a limited basis to some customers as of 2024.
By the spring of 2008 it had, according to TechCrunch, "captured a six percent market share of directory assistance calls." At that time, Jingle Networks received 20 million calls per month. [4] Since that peak, the company has reported fewer calls, around 15 million per month, as consumers shift to smart-phones to get directory information. [5]
The mnemonic N stands for the digits 2 through 9 and thus the syntax stands for the codes 211, 311, 411, 511, 611, 711, 811, and 911. These dialing codes provide access to special local services, such as 911 for emergency services, which is a facility mandated by law in the United States. The (FCC) in CC Docket 92-105, specified how the N11 ...
Cogeco Cable launched its digital phone service in June 2005, a VoIP-based telephony service offering customers unlimited local & long distance calling within Canada and to the United States, voice mail, call display, call waiting, visual call waiting, call forwarding, 411-directory assistance, 911-emergency assistance, 611-technical support ...
The Government of Canada's Translation Bureau recommends using hyphens between groups; e.g. 250-555-0199. [4] Using the format specified by the International Telecommunication Union (ITU) in Recommendation E.164 for telephone numbers, a Canadian number is written as +1NPANXXXXXX , with no spaces, hyphens, or other characters; e.g. +12505550199 .
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