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They may work in an office with a call center or in retail. [1][2] Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email or text, via live chat, and through social media. [3]
Retail services specialist (RS) is a rating in the United States Navy. RSes are responsible for managing and operating all shipboard retail and service activities, including the ship's store, vending machines, coffee kiosks (on aircraft carriers), barber shops and laundry operations. They play a large role in maintaining the morale aboard a ship.
The General Schedule (GS) is the predominant pay scale within the United States civil service. The GS includes the majority of white collar personnel (professional, technical, administrative, and clerical) positions. As of September 2004, 71 percent of federal civilian employees were paid under the GS.
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v. t. e. Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...
CSAT is typically measured by asking customers to rate their satisfaction on a scale, such as 1–5 or 1–10. CES "Customer Effort Score" (or "Net Easy Score") is a single-item metric that measures how much effort a customer has to exert to get an issue resolved, a request fulfilled, a product purchased/returned or a question answered. Churn [3]
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