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Carousell was founded in Singapore on 14 May 2012, by co-founders Quek Siu Rui, Lucas Ngoo, and Marcus Tan. The first item sold on Carousell was an Amazon Kindle e-reader for S$75. [ 1 ] Carousell was subsequently registered as Carousell Pte. Ltd. on 2 January 2013.
In a conventional retail store, clerks are generally available to answer questions. Some online stores have real-time chat features, but most rely on e-mails or phone calls to handle customer questions. Even if an online store is open 24 hours a day, seven days a week, the customer service team may only be available during regular business hours.
Qoo10 is a Southeast Asian e-commerce platform, formerly known as GMarket, headquartered in Singapore. [2] It operates localized online marketplaces across Singapore, Indonesia, Malaysia, mainland China, and Hong Kong, and on one international online marketplace.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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