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Denihan Hospitality Group became the first hotel company to place a direct feed from their Affinia website on TripAdvisor in 2008. In July 2010, Affinia Hotels became a charter member of Stash Hotel Rewards, a new customer loyalty program. Later that year, in September, Denihan launched The James New York in Soho.
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The first hotel was established in 1962 by Benjamin J. Denihan. Currently the hotel chain is operated by DHG (Denihan Hospitality Group), a privately owned company. The company is a member of an alliance of hotels including Joie De Vivre (California), Thistle Hotels (United Kingdom), Rotana Hotels (Middle East) and First Hotels (Scandinavia).
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.