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James said an investigation out of her office found SiriusXM forces customers to call or chat online with an agent who "deliberately" draws out the conversation as part of the company's strategy ...
A New York state judge found Sirius XM Holdings liable in New York Attorney General Letitia James' lawsuit accusing the satellite radio and streaming company of making it too hard for customers to ...
Image source: Getty Images. Customer service quality -- a sign of deeper differences. Sirius XM's difficult cancellation process may result in a few more months of service payments from clients on ...
In contrast to its high-quality broadcasts, Sirius/XM's customer service has drawn fire from some state governments. In October 2010, Richard Cordray, Ohio's Attorney General, began investigating complaints regarding Sirius XM's policies on billing, customer solicitation, and subscription renewals and cancellations.
The AG's Office found Sirius XM, which is headquartered in New York City, forces its subscribers to call or chat online with an agent to cancel a subscription then deliberately draws out the ...
New York’s attorney general filed suit Wednesday against SiriusXM, accusing the satellite radio and streaming service of making it intentionally difficult for its customers to cancel their ...
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The process of canceling a SiriusXM subscription isn’t just annoying — it’s illegal, according to a lawsuit filed by New York’s attorney general. New York Attorney General Letitia James ...
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