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In January 2019, SBI exposed customer data, including mobile numbers, partial account numbers, balances and transaction details from an unprotected server in its Mumbai data center. [ 22 ] [ 23 ] The server hosted SBI's " SBI Quick " service, a text and call based system to provide inquiring customers with updates on account balances, recent ...
The Banking Codes and Standards Board of India (BCSBI) [1] is an independent banking industry watchdog that protects consumers of banking services in India.The board oversee compliance with the "Code of Bank's Commitment to Customers".
Errors involving new accounts (opened last 30 days), POS transactions, and foreign transactions may take up to 90 days; If it takes more than 10 business days to complete the investigation: Must recredit the amount in question; For new accounts may take up to 20 business days to recredit the account
He was the chairman of the Goiporia Committee, which made several important recommendations to improve the level of customer service in Indian banks. As a result of the committee's recommendations, all Indian banks are required to maintain a customer complaint book with adequate pages for recording complaints. [3]
Card-not-present transactions are a major route for credit card fraud, because it is difficult for a merchant to verify that the actual cardholder is indeed authorizing a purchase. If a fraudulent CNP transaction is reported, the acquiring bank hosting the merchant account that received the money from the fraudulent transaction must make ...
State Bank of India (SBI) is an Indian multinational public sector bank and financial services statutory body headquartered in Mumbai, Maharashtra.It is the 48th largest bank in the world by total assets and ranked 178th in the Fortune Global 500 list of the world's biggest corporations of 2024, being the only Indian bank on the list. [11]
The system achieves final settlement of interbank funds transfers on a continuous, transaction-by-transaction basis throughout the processing day. Customers can access the RTGS facility between 09:00 to 16:30 (Interbank transactions up to 18:30) on weekdays and 09:00 to 14:00 (Interbank transactions up to 15:00) on Saturdays.
Metro gates, public transport buses, parking, etc., without PIN for small transactions. Since enabling NFC for offline NCMC wallet also enabled NFC for online PoS machines, there is a risk of unauthorized transaction on a stolen card. Thus the limit of online NFC transactions should be kept low to prevent transactions without PIN.