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Comcast has made efforts to improve customer satisfaction, including the Comcast Cares Digital Team. The Comcast Cares Digital Team began when then Customer Service Manager Frank Eliason decided Twitter would be an ideal way to communicate with customers. [10] In 2010, @ComcastBonnie won the Customer Service category at the 2010 Shorty Awards.
DirecTV, Comcast and AT&T had several complaints filed against them for double charges, cancellation fees, and unreceptive customer service when people complained about being charged for services ...
Himmelstein is not the only unhappy Comcast customer who has experienced difficulties with the cable service. There is an "I Hate Comcast" Facebook page, along with an anti-Comcast blog set up in ...
The ACSI indicates that almost half of all cable customers (regardless of company) have registered complaints, and that cable is the only industry to score below 60 in the ACSI. [238] Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001.
U.S. cable giant Comcast said private information on 237,703 customers — including Social Security numbers — was accessed by an “unauthorized third party” earlier this year.
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