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Genesys Cloud Services, Inc. (Genesys), formerly Genesys Telecommunications Laboratories, Inc., is an American software company that sells customer experience (CX) and call center technology to mid-sized and large businesses. [2] It sells both cloud-based and hybrid cloud software.
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This is a list of notable managed DNS providers in a comparison table. A managed DNS provider offers either a web-based control panel or downloadable software that allows users to manage their DNS traffic via specified protocols such as: DNS failover, dynamic IP addresses, SMTP authentication, and GeoDNS.
They are the entrepreneurs behind Genesys Labs, which has been sold twice for over $1 billion. Most recently, Genesys was acquired by Permira, a leading private equity firm. The company started with the goal of developing Business Process Utilities (BPU): business process automation solutions for the insurance and financial services industries.
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A service provider (SP) is an organization that provides services, such as consulting, legal, real estate, communications, storage, and processing services, to other organizations. Although a service provider can be a sub-unit of the organization that it serves, it is usually a third-party or outsourced supplier.
Genesys was acquired by private equity firm Permira Holdings from Alcatel-Lucent in 2012, valuing the company then at about $1.5 billion. Hellman & Friedman invested about $900 million in the ...