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Automated teller machines (ATMs), self-pumping at gas stations, self-ticket purchasing on the Internet and self-check-out at hotels and libraries are typical examples of self service technologies. [2] As users of self service technologies continue to become more accepting, additional solutions for making service transactions more convenient and ...
Oracle WebCenter Portal provides a secure and efficient way to deliver intranets, extranets, self-service portals, and composite applications. It enables organizations to aggregate and present relevant data, applications, and processes to employees, partners, and customers on a unified platform.
Oracle IAS Portal 10g Java EE: Proprietary JSR-168 Oracle Cloud: WebCenter Portal Cloud Java EE: Proprietary JSR-168, JSR-286 Samsung SDS: ACUBE Portal 5.0 Java EE: Proprietary JSR-168 SAP SE: SAP NetWeaver 7.5 Java EE: Proprietary JSR-168 SORCE: SORCE V9 ASP.NET: Proprietary unknown Sun Microsystems: Sun Java System Portal Server 7.2 Java EE
A study conducted in 2006 by Forrester Research, Inc. showed that 46 percent of large companies used a portal referred to as an employee portal.Employee portals can be described as a specific set of enterprise portals and are used to give an interface for employees to personalized information, resources, applications, and e-commerce options.
functionalities in marketing, sales and service are integral part of the order-to-cash process within an ERP solution deep process integration and seamless data flows from marketing, sales and service to invoicing but less feature rich than best-of-breed marketing, sales and service software
An extreme, but ever growing in popularity, example of the creation of experiences in order to establish customer service is the use of Virtual Worlds, such as Second Life. Through this so-called vCRM, companies are able to create synergies between virtual and physical channels and reaching a very wide consumer base.
A client portal is an electronic gateway to a collection of digital files, services, and information, accessible over the Internet through a web browser. The term is most often applied to a sharing mechanism between an organization and its clients . [ 1 ]
Customer self-service: Help them create a customer service FAQ in wiki or blog format. Create a blog where technical support staff and customers can communicate directly. Product co-development: Create a blog where product developers and consumers can communicate directly.