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2. Self-service password reset - Wikipedia

   en.wikipedia.org/wiki/Self-service_password_reset

   This vulnerability is not strictly due to self-service password reset—it often exists in the help desk prior to deployment of automation. Self-service password reset technology is often used to reduce this type of vulnerability, by introducing stronger caller authentication factors than the human-operated help desk had been using prior to ...

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5. Supportworks - Wikipedia

   en.wikipedia.org/wiki/Supportworks

   Additional fields can be added to the Supportworks database to support such customizations when necessary. [3] Supportworks is packaged with a web-based self-service portal, allowing customers to create calls in the system using a web browser, without requiring assistance from an analyst. When a customer creates a call through the self-service ...

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