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2. Genesys (company) - Wikipedia

   en.wikipedia.org/wiki/Genesys_(company)

   Genesys Multicloud CX, formerly Genesys Engage and PureEngage, Genesys' multicloud call center software available on all three major public cloud platforms – AWS, Azure and Google Cloud, deployed either in a public or private cloud setting. [26] [27] Genesys Cloud CX, formerly PureCloud, microservices-based software built on Amazon Web ...

3. Contact center telephony - Wikipedia

   en.wikipedia.org/wiki/Contact_center_telephony

   Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.

4. Alvaria - Wikipedia

   en.wikipedia.org/wiki/Alvaria

   Alvaria, Inc., formerly Aspect Software, Inc., is an American multinational software company that sells call center and customer experience (CX) software technology to large enterprises. The company is headquartered in Westford, Massachusetts .

5. Interactive Intelligence - Wikipedia

   en.wikipedia.org/wiki/Interactive_Intelligence

   Interactive Intelligence headquarters in Indianapolis, Indiana. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation.

6. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   A contact centre is a further extension of call centres telephony based capabilities, administers centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and email.

7. Cisco Webex - Wikipedia

   en.wikipedia.org/wiki/Cisco_WebEx

   Webex by Cisco is an American company that develops and sells web conferencing, videoconferencing and contact center as a service applications. [1] It was founded as WebEx in 1995 and acquired by Cisco Systems in May 2007. Its headquarters are in San Jose, California. [2]