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Concentra Inc., is a national health care establishment centered around occupational health. [1] It was founded in 1979 in Amarillo, Texas , [ 2 ] and the headquarters of the corporation is in Addison, Texas . [ 3 ]
Urgent care centers make up the largest percentage of walk-in clinics in America with an estimated 9,000 locations nationwide. In fact, consumers often erroneously refer to all walk-in clinics as urgent care centers, and vice versa. Retail clinics are the next most prevalent in the industry with 1,443 locations as of July 1, 2013. [1]
Many managed care organizations (MCOs) now encourage or even require customers to utilize urgent care options. [12] While urgent care centers are usually not open 24 hours a day, 70% of centers in the United States open by 8:00 a.m. or earlier and 95% close after 7:00 p.m. [13] As of 2014, the urgent care industry is worth an estimated $14.5 ...
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.