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The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.
If you connect to AOL using a dial-up connection, you may incur additional charges on your telephone bill, depending on your location and calling plan. Please check with your telephone company for more information. Minimum system requirements apply. To see the number of hours included in your plan, visit myaccount.aol.com.
• Fake email addresses - Malicious actors sometimes send from email addresses made to look like an official email address but in fact is missing a letter(s), misspelled, replaces a letter with a lookalike number (e.g. “O” and “0”), or originates from free email services that would not be used for official communications.
Get answers to your AOL Mail, login, Desktop Gold, AOL app, password and subscription questions. Find the support options to contact customer care by email, chat, or phone number.
What are 800 and 888 phone number scams? If you get an email providing you a PIN number and an 800 or 888 number to call, this a scam to try and steal valuable personal info. These emails will often ask you to call AOL at the number provided, provide the PIN number and will ask for account details including your password.
Unsolicited Bulk Email (Spam) AOL protects its users by strictly limiting who can bulk send email to its users. Info about AOL's spam policy, including the ability to report abuse and resources for email senders who are being blocked by AOL, can be found by going to the Postmaster info page .
If you purchased McAfee Internet Security from McAfee through an AOL offer and you pay an annual fee for the software, contact McAfee at 1-866-622-3911 for any questions about billing and refunds or to cancel your subscription. Support is available seven days a week from 9AM to 9PM ET.
Get live expert help with your AOL needs—from email and passwords, technical questions, mobile email and more. McAfee Multi Access - MyBenefits Cross-device protection against the latest viruses, malware and other online threats for up to 5 of your PC, Mac and mobile devices, enabling you to surf, share, shop and socialize more safely online.