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Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser: Sign in to the AOL Account security page.
The text will state that once you receive your two-factor authentication code to recover your account, you should text it as a reply. Once you do, the scammer will have access to your account.
We never ask for personal info, such as credit card numbers or passwords, in emails. However, from time to time, we'll ask you to update your recovery info after signing in. You'll also get a notification titled “Your AOL account information has changed” if any info in your account settings are updated.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
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This is an important security feature that helps to protect your account from unauthorized access. You may be prompted to get a verification code at your recovery phone number or recovery email address for any of the following reasons:
Phishing scams are trying to get a hold of your private information, such as your social security number or bank account. Typically phishing scams will try to get you to provide credentials "that ...