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The one that stood out to me was that most customers are paying an extra $2 to $3 a bill to listen to voicemail. Thanks to the Free voicemail: How to avoid paying to check your cell phone messages
Visual voicemail is direct-access voicemail with a visual interface. Such an interface presents a list of messages for playback, as opposed to the sequential listening required using traditional voicemail, and may include a transcript of each message. In 2007, Apple's iPhone was the first cell phone promoting this feature.
A voicemail system (also known as voice message or voice bank) is a computer-based system that allows callers to leave a recorded message when the recipient has been unable or unwilling to answer the phone. Calls may be diverted to voicemail manually or automatically.
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Phone tag is a phenomenon in which two parties attempt to contact each other by telephone, but neither is able to get a hold of the other for a conversation. Both parties may leave a message on the answering machine or voicemail of the other, and request a call back.
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