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CEO Elon Musk frequently touts Tesla's refund and return policy when encouraging people to buy his company's electric vehicles. Skip to main content. Sign in. Mail. 24/7 Help. For premium support ...
Those reservation holders must pay an additional $2,500 to turn their reservations into an order. Would-be Model 3 owners already put down a $1,000 refundable deposit to "reserve" one of Tesla's ...
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Tesla has agreed to place more than $5 million into a settlement fund, which will also cover attorney fees. The proposed settlement does not mention the safety allegations but focuses on the delay in making the promised features available to consumers. [104] The agreement was approved in November 2018. [105]
The problem affected older Model S and X vehicles built until 2018.In an email to owners of such vehicles, Tesla said that it would refund the repair expenses for MCU failures paid out-of-pocket ...
Tesla subsequently claimed that - based on the details of the test - it actually achieved 5.4 stars, prompting the NHTSA to release a statement reaffirming that it does not award more than five stars, and that Tesla was "misleading the public" by claiming in their marketing that the NHTSA had awarded them a higher rating. [211] [212]
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Previously Tesla could not sell or service vehicles in Michigan. Tesla may deliver vehicles within the state, but they must be titled outside of Michigan and transferred to a new title after purchase. Tesla may not own a service center directly, but a wholly owned subsidiary may own a service center. [153] [154]