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Overall complaints for that year were down by 6.5%. The DVLA customer service excellence standard was retained. No details were provided on how this was measured. Customer satisfaction levels varied between 76% and 97% in the four categories surveyed; vehicle registration, driver licence renewal, vehicle taxation, driver medical transactions.
When a customer decides to use toll-free service, they assign a Responsible Organization (RespOrg) to own and maintain that number. The RespOrg can be either the IXC that is going to deliver the majority of the toll-free services or an independent RespOrg. [6] When a toll-free number is dialed, each digit is analyzed and processed by the LEC.
In Pakistan, toll-free numbers have the format "0800-xxxxx". In Paraguay, the prefix "0800" is used for toll-free numbers, followed by 6 digits. In the Philippines, the prefix for toll-free numbers is "1800" followed by either one, two, or four digits (examples include 8, 10, and 1888), and then by either a four- or seven-digit phone number ...
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The Driver and Vehicle Standards Agency (DVSA) is an executive agency of the UK Department for Transport (DfT).. It carries out driving tests, approves people to be driving instructors and MOT testers, carries out tests to make sure lorries and buses are safe to drive, [2] carries out roadside checks on drivers and vehicles, and monitors vehicle recalls.
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