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Stay polite and respectful. If you feel yourself getting emotional and think you might be getting close to lashing out disrespectfully, step away. Take yourself out of the situation so that you ...
Interactive voice response. Interactive voice response ( IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad. In telephony, IVR allows customers to interact with a company's host system via a telephone keypad or by speech recognition ...
The output received by the customer as a result of the service provided is the main focus of the service level agreement. Service level agreements are also defined at different levels: Customer-based SLA: An agreement with an individual customer group, covering all the services they use. For example, an SLA between a supplier (IT service ...
The strip search phone call scam was a series of incidents, mostly occurring in rural areas of the United States, that extended over a period of at least ten years, starting in 1994. The incidents involved a man calling a restaurant or grocery store, claiming to be a police officer, and then convincing managers to conduct strip searches of ...
A call centre ( Commonwealth spelling) or call center ( American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or ...
Remote procedure call. In distributed computing, a remote procedure call ( RPC) is when a computer program causes a procedure (subroutine) to execute in a different address space (commonly on another computer on a shared computer network ), which is written as if it were a normal (local) procedure call, without the programmer explicitly writing ...
A mobile phone signal (also known as reception and service) is the signal strength (measured in dBm) received by a mobile phone from a cellular network (on the downlink ). Depending on various factors, such as proximity to a tower, any obstructions such as buildings or trees, etc. this signal strength will vary.
Voice phishing, or vishing, [ 1] is the use of telephony (often Voice over IP telephony) to conduct phishing attacks. Landline telephone services have traditionally been trustworthy; terminated in physical locations known to the telephone company, and associated with a bill-payer. Now however, vishing fraudsters often use modern Voice over IP ...