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  2. Communications training - Wikipedia

    en.wikipedia.org/wiki/Communications_training

    Business communication training: It is possible for developing the skills needed for business networking and enhance their communication skills. It helps in communicating the apt message to the appropriate person at the most right time and to effectively manage and develop assertive skills. It enable candidates to manage competently, maintain ...

  3. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    v. t. e. Customer relationship management ( CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1] CRM systems compile data from a range of different communication channels, including a company's website, telephone (which ...

  4. Customer service training - Wikipedia

    en.wikipedia.org/wiki/Customer_service_training

    Customer service classes can be taught in a traditional classroom setting with workbooks or DVD and a trainer, through various methods of e-learning ( web based training ), or a blend ( blended learning) of the two. An advantage of classroom training, whether traditional or the synchronous form of blended learning, is that participants can ...

  5. Applications of artificial intelligence - Wikipedia

    en.wikipedia.org/wiki/Applications_of_artificial...

    An automated online assistant providing customer service on a web page. AI underlies avatars (automated online assistants) on web pages. It can reduce operation and training costs. Pypestream automated customer service for its mobile application to streamline communication with customers.

  6. Social media - Wikipedia

    en.wikipedia.org/wiki/Social_media

    Primary uses are to create brand awareness, engage customers by conversation (e.g., customers provide feedback on the firm) and providing access to customer service. Social media's peer-to-peer communication shifts power from the organization to consumers, since consumer content is widely visible and not controlled by the company.

  7. Continual improvement process - Wikipedia

    en.wikipedia.org/wiki/Continual_improvement_process

    A continual improvement process, also often called a continuous improvement process (abbreviated as CIP or CI ), is an ongoing effort to improve products, services, or processes. [1] These efforts can seek "incremental" improvement over time or "breakthrough" improvement all at once. [2] Delivery (customer valued) processes are constantly ...

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    customer relationship management trainingcustomer relationship management techniques