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US$5.3 billion (2020) Conduent: 2017 31,000 (2021) US$4.140 billion (2021) 22 countries (2021) Contact Centre Cymru: 2005 Convergys Corporation: Datacom Group: 1965 6,973 (2022) NZ$1.45 billion (2,022) 23 DialAmerica: 1957 5,000: Firstsource: 2001 27000+ ₹50,780 million (US$640 million): 8 Focus Services: Genpact: Hinduja Global Solutions
In the following states and regions, the primary local carrier is not an RBOC: Lumen Technologies, in addition to its role as the BOC in the areas of 14 states gained from its acquisition of Qwest, Lumen serves other non-ex-Bell local exchanges in those states, as well as some in Florida and the Las Vegas metropolitan area in Nevada.
In a call center or contact center environment, the call is then typically answered by a telephone system known as an automatic call distributor (ACD) or private branch exchange (PBX). The subsequent routing of the call may be done in many ways, ranging from simple to complex depending on the needs of the owner of the toll-free number.
However, if you get a call from a phone number or area code you don’t know, it’s likely best to avoid picking up the call and research the following before you call back:
A telecommunications company (historically known as a telephone company) is a company which provides broadband and/or telephony services. The telecommunications companies of the Americas are listed below:
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