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In 2022, it was announced that the DOT had published the Airline Passengers with Disabilities Bill of Rights. It (as stated by the DOT) “describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.” [6] [7]
In the US, Southwest Airlines had the lowest rate of complaints in 2006, with 0.11 complaints per 100,000 passengers, while US Airways and United Airlines had the worst rate of complaints, both with 1.36 complaints per 100,000 passengers. [7] US Airways is also the US airline with the worst on-time performance, which might explain its rate of ...
The assistance is mandated for flights on any airline departing from an airport in the EU or flights to an airport in the EU on an aircraft registered in any EU country. [2] The EU has specific regulations regarding airline passengers with reduced mobility. No passenger may be turned away due to their disability, except for reasons based on safety.
The DOT data captures other complaints as well, such 2.8 million grievances about pieces of luggage being mishandled, lost, or damaged, and 11,527 checked wheelchairs or scooters suffering a ...
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The U.S. Department of Transportation is creating an interactive dashboard where travelers will be able to find "easy to-read, comparative summary information on the services or amenities that ...
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Airlines will be required to give passengers full compensation for mobility equipment lost or damaged during a flight, provided its value was declared at check-in. No charge may be applied for this. Forms must be provided at the airport to customers wishing to submit complaints, and these must be accepted as valid claims under the regulation.