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Delta TechOps provides maintenance, repair and overhaul services for Delta Air Lines and other airlines worldwide. It has over 9,600 employees, 51 stations, and offers various specialties and certifications for aircraft and engines.
Delta Air Lines is the oldest operating airline in the United States and a founding member of the SkyTeam alliance. It serves 325 destinations in 52 countries with a fleet of 989 aircraft and employs over 100,000 people.
Glassdoor is an American website where current and former employees anonymously review companies, operated by the company of the same name. It was founded in 2007 and acquired by Recruit Holdings in 2018, and it offers ratings, salaries, interviews, and reports based on user-generated content.
The MD-80 is a series of narrow-body jet airliners developed by McDonnell Douglas and Boeing. It is the second generation of the DC-9 family, with five variants (MD-81/82/83/88/87) and a range of 2,550 to 2,900 nmi.
Learn about the role, skills, and salary of customer service representatives (CSRs), who interact with customers to handle complaints, process orders, and provide information. CSRs may work in call centers, retail, or online platforms.
Technical support is a customer service that advises and assists users with technical products. It can be done online, by phone, or through chat, and it can be outsourced or in-house. Learn about the different tiers of technical support and their roles and responsibilities.
A flight management system (FMS) is a computer system that automates in-flight tasks and guides the aircraft along the flight plan. Learn about the components, functions and history of FMS on modern airliners and other aircraft.
Customer service is the assistance and advice provided by a company to its customers. It can be done in person, online, or by automated means, such as AI chatbots or IVR. Learn more about customer service metrics, strategies, and challenges.