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Specsavers' long running advertising campaign is based on the popular strapline "Should've gone to Specsavers". [17] A common theme of these adverts is a character making a mistake because of poor eyesight.
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.