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2. Spectrum to close customer service operation in ... - AOL

   www.aol.com/spectrum-close-customer-operation...

   Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result.. The cuts will start Aug ...

3. Call centre - Wikipedia

   en.wikipedia.org/wiki/Call_centre

   It is expected that artificial intelligence-based chatbots will significantly impact call centre jobs and will increase productivity substantially. [2] [3] [4] Many organisations have already adopted AI-based chatbots to improve their customer service experience. [4] [5] [3] The contact center is a central point from which all customer contacts ...

4. Charter Communications - Wikipedia

   en.wikipedia.org/wiki/Charter_Communications

   Charter Communications CATV systems was founded in 1980 by Charles H. Leonard in Barry County, Michigan. [citation needed] [15] [16] The original Charter system headquarters and offices were located at 1001 Payne Lake Road, Yankee Springs Township, Michigan.

5. Outsourcing - Wikipedia

   en.wikipedia.org/wiki/Outsourcing

   Homeshoring a.k.a. homesourcing – a form of IT-enabled offshoring; "transfer of service industry employment from offices to home-based ... with appropriate telephone and Internet facilities". [222] [223] These remote work positions may be customer-facing or back office, [224] and the workers may be employees or independent contractors.

6. Customer service representative - Wikipedia

   en.wikipedia.org/wiki/Customer_service...

   A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.

7. US searching for journalist Tice in Syria prisons, White ...

   www.aol.com/news/us-searching-journalist-austin...

   WASHINGTON (Reuters) -U.S. officials are communicating with people in Syria to seek information about Austin Tice, an American journalist captured there more than 12 years ago, White House ...