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Customer support is a range of services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product. [ 1 ]
A multi-channel network (MCN) is an organization that works with video platforms to offer assistance to channel owners in areas such as "product, programming, funding, cross-promotion, partner management, digital rights management, monetization and sales, and audience development," [1] in exchange for a percentage of the ad revenue from the channel.
Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers, online chat and email. [1] Many companies provide discussion boards for users to provide support to other users, decreasing load and cost on these ...
Tech support scammers are regularly targeted by scam baiting, [45] with individuals seeking to raise awareness of these scams by uploading recordings on platforms like YouTube, cause scammers inconvenience by wasting their time and protect potential victims. A good example of this is the YouTube community Scammer Payback [66] [67]
LiveChat is an online customer service software with online chat, help desk software, and web analytics capabilities. [1]It was first launched in 2002 [2] [3] and is currently developed and offered in a SaaS (software as a service) business model by Text.
Get Help, known as Contact Support before the Windows 10 Creators Update, [2] is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it.
IRC (Internet Relay Chat) is a text-based chat system for instant messaging. IRC is designed for group communication in discussion forums, called channels , [ 1 ] but also allows one-on-one communication via private messages [ 2 ] as well as chat and data transfer , [ 3 ] including file sharing .
A classic example of instant messaging on a desktop computer: the left window of this software showing a list of contacts ("buddy list") and the right window an active IM conversation An example of instant messaging on mobile, featuring the exchange of pictures and audio on top of text