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  2. Situation, task, action, result - Wikipedia

    en.wikipedia.org/wiki/Situation,_task,_action...

    This R aims to gather insight and interviewee's ability to learn and iterate. Whereas the STAR reveals how and what kind of result on an objective was achieved, the STARR with the additional R helps the interviewer to understand what the interviewee learned from the experience and how they would assimilate experiences.

  3. Experience management - Wikipedia

    en.wikipedia.org/wiki/Experience_management

    Experience management is an effort by organizations to measure and improve the experiences they provide to customers as well as stakeholders like vendors, suppliers, employees, and shareholders. The concept posits that experiences comprise distinct economic offerings that create economic value and competitive advantage .

  4. Customer experience - Wikipedia

    en.wikipedia.org/wiki/Customer_experience

    Customer experience tends to be owned by the marketing function within an organization, [69] and therefore has little control or focus on what happens before a customer decides to buy. [further explanation needed] Sales experience is concerned with the buyer's journey up to and including the point that the buyer makes a purchase decision.

  5. Simple past - Wikipedia

    en.wikipedia.org/wiki/Simple_past

    Regular verbs form the simple past end-ed; however there are a few hundred irregular verbs with different forms. [2] The spelling rules for forming the past simple of regular verbs are as follows: verbs ending in -e add only –d to the end (e.g. live – lived, not *liveed), verbs ending in -y change to -ied (e.g. study – studied) and verbs ending in a group of a consonant + a vowel + a ...

  6. Responsibility assignment matrix - Wikipedia

    en.wikipedia.org/wiki/Responsibility_assignment...

    In business and project management, a responsibility assignment matrix [1] (RAM), also known as RACI matrix [2] (/ ˈ r eɪ s i /; responsible, accountable, consulted, and informed) [3] [4] or linear responsibility chart [5] (LRC), is a model that describes the participation by various roles in completing tasks or deliverables [4] for a project or business process.

  7. Chief customer officer - Wikipedia

    en.wikipedia.org/wiki/Chief_customer_officer

    Because the CCO role is still so new, there is as yet no executive MBA program or even a Harvard Business Review treatise about becoming a CCO. Jeanne Bliss, who was the Chief Customer Officer for Lands' End, Microsoft , Mazda , Coldwell Banker and Allstate Corporations has written multiple books on the role of the Chief Customer Officer based ...

  8. Test management - Wikipedia

    en.wikipedia.org/wiki/Test_management

    Test definition includes: test plan, association with product requirements and specifications. Eventually, some relationship can be set between tests so that precedences can be established. E.g. if test A is parent of test B and if test A is failing, then it may be useless to perform test B. Tests should also be associated with priorities.

  9. Corporate services - Wikipedia

    en.wikipedia.org/wiki/Corporate_services

    Corporate services such as finance and banking were first introduced to remove pressure from the client's organisation when dealing with complex banking and finance issues. Specialist information and tips are provided by the consultancy to manage finances appropriately, and some can set up a corporate bank account for clients [ citation needed ] .

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