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View a list of Ally's departments, phone numbers, mailing addresses and other contact information to get you the support and answers you need fast. Learn more.
Call our fraud hotline at 1-833-226-1520 if you think your Ally account has been compromised. We’re here to help 24/7. 2. Place a fraud alert on your credit report. Call Equifax, Experian or TransUnion to report any identitiy theft incidents so they can place a fraud alert on your credit report.
If you suspect you might be a victim of identity theft or financial fraud, contact our fraud hotline at 1-833-226-1520. For more information on how to deal with fraud and identity theft, visit our Security Center.
If an email appears to be from us but looks suspicious, call us at 1-833-226-1520 . Don’t respond to smishing texts. Scammers will try to pique your curiosity with a deceptive text message too. It’ll usually have an urgent or threatening tone asking you to complete a task ASAP.
Ally Bank (Member FDIC) guarantees that you will not be liable for any unauthorized Online or Mobile Banking transaction as long as you report the unauthorized transaction by calling us at 1-877-247-2559 within 60 days from when your statement is made available.
If you’re suspicious that the call isn’t coming from us, let the person know you’re going to call Ally yourself to confirm, and then call the Ally Fraud Hotline at 1-833-226-1520. We may need to verify your identity when you call us directly at 1-877-247-2559.
Step 2) If someone replies "No", you know that they have an Ally account as non-Ally account holders will go, WTF, I don't have an account with them, this must be spam or wrong number. Step 3) Call the numbers that replied to you and ask them to give our sensitive information.
Knowing the right agencies and organizations to alert when you spot potential cyber scams, identity theft, fraud and more can help keep everyone safe online. And remember, if you suspect fraudulent activity on one of your Ally Bank accounts, contact Customer Care at ally.com/contact-us/ or 1-833-226-1520 as soon as possible.
Please use caution when discussing your bank accounts over the phone as you could be chatting with a scammer, disguised as an Ally Bank employee. Keep in mind, while we do make follow-up calls occasionally, we don't call our customers out of the blue. Here are 4 ways you can outwit the scammer. Verify only your name and secret question.
We also see that customer service is overwhelmed with calls as well. If you want to lock your debit card (which I would advise): In the app, under manage debit card controls, lock the card and all transactions. To file a CFPB (Consumer Financial Protection Bureau) complaint: https://www.consumerfinance.gov/complaint/ News articles: