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Contact-center automation, CCA, the practice of having an integrated system that coordinates contacts between an organization and the public, is designed to reduce the repetitive and tedious parts of a contact center agent's job. Automation prevents this by having pre-recorded audio messages that help customers solve their problems.
Online help is topic-oriented, procedural or reference information delivered through computer software.It is a form of user assistance.The purpose of most online help is to assist in using a software application, web application or operating system.
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