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2. ISO/IEC 20000 - Wikipedia

   en.wikipedia.org/wiki/ISO/IEC_20000

   ISO/IEC TS 20000-11:2021 is a Technical Specification that provides guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL 4. ISO/IEC 20000-14: Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: Service Integration and Management

3. ITIL - Wikipedia

   en.wikipedia.org/wiki/ITIL

   ITIL (previously and also known as Information Technology Infrastructure Library) is a framework with a set of practices (previously processes) for IT activities such as IT service management (ITSM) and IT asset management (ITAM) that focus on aligning IT services with the needs of the business.

4. Service integration and management - Wikipedia

   en.wikipedia.org/wiki/Service_integration_and...

   In order to perform effective and efficient service integration and management, multi-sourcing clients require key IT capabilities. They need to build and continuously improve these capabilities for performing successful service integration and management. In total, research identifies six key IT capabilities that clients should build and optimize.

5. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.

6. Service Design Package (ITIL) - Wikipedia

   en.wikipedia.org/wiki/Service_Design_Package_(ITIL)

   'Service' in this context should not be confused with the IT meanings of 'service', such as a web service. This is somewhat confused by ITIL also recommending the adoption of service-oriented architecture, as expounded by OASIS. [4] In most technical contexts, SOA is widely assumed to imply the provision and interconnection of technical services.

7. IT Service Management Forum - Wikipedia

   en.wikipedia.org/wiki/IT_Service_Management_Forum

   The IT Service Management Forum (itSMF) is an independent, international, not-for-profit organization of IT service management (ITSM) professionals worldwide. [1] Around the operation of IT services the itSMF collects, develops and publishes best practices, supports education and training, discusses the development of ITSM tools, initiates advisory ideas about ITSM and holds conventions.

8. Knowledge-centered support - Wikipedia

   en.wikipedia.org/wiki/Knowledge-centered_support

   Knowledge-Centered Service (KCS; previously known as Knowledge-Centered Support) is a service delivery method that focuses on knowledge as a key asset of the organization implementing it. Development began in 1992 by the Consortium for Service Innovation , [ 1 ] a non-profit alliance of service organizations.

9. COBIT - Wikipedia

   en.wikipedia.org/wiki/COBIT

   COBIT (Control Objectives for Information and Related Technologies) is a framework created by ISACA for information technology (IT) management and IT governance. [1]The framework is business focused and defines a set of generic processes for the management of IT, with each process defined together with process inputs and outputs, key process-activities, process objectives, performance measures ...