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Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. [ 1 ] Remedy is now the Service Management Business Unit of BMC Software .
The source code is free software according to the AGPL-3.0-only license [6] and available via git. [7] [8] For this purpose, the Zammad Foundation [9] was founded to ensure the freedom of the software. Inspiration for the Zammad Foundation are the WordPress Foundation, the Free Software Foundation, and the Mozilla Foundation. [9]
The company was founded in Houston, Texas, by former Shell employees Scott Boulette, John Moores, and Dan Cloer, whose surname initials were adopted as the company name BMC Software. [4]
Please help improve this article by adding citations to reliable sources. Unsourced material may be challenged and removed. Unsourced material may be challenged and removed. Find sources: "Comparison of issue-tracking systems" – news · newspapers · books · scholar · JSTOR ( October 2011 ) ( Learn how and when to remove this message )
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The system was re-imagined as a platform for building SCM systems running on Unix (Sun Solaris). It was decided that a compiled language such as C++ was not sufficiently flexible, reliable, and productive, and so a new programming language called ACcent was created. ACcent has many features similar to Java, but pre-dates it by five years. It ...
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An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
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