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CUSTOMER SUCCESS: Australian IT Services Provider Spurs Business Growth with BMC Software's Remedy IT Service Management BMC selected over ServiceNow, HP and Altiris in competitive shoot-out ...
CUSTOMER SUCCESS: U.S. Navy Simplifies Service Desk Access and Leverages Analytics with BMC Software BMC Remedy IT Service Management Suite streamlines Navy non-tactical support requests and ...
Remedy Corporation was a software company that produced the Action Request System and various applications therein. It is one of the biggest and oldest names in ITSM software. [ 1 ] Remedy is now the Service Management Business Unit of BMC Software .
BMC's Control-M software is an application workflow orchestration platform that allows businesses to run hundreds of thousands of batch jobs daily and use the data to optimize complex business operations, such as supply chain management. [13]
Magic Solutions International, Inc. (known as Magic Solutions) was a company that specialized in help desk automation and asset management software. Based in the East Coast of the United States, the company emerged as an unplanned spin-off from a computer systems integrator, and was later considered one of the East Coast's most successful independent software vendors of the 1990s.
CUSTOMER SUCCESS: Royal DSM Drives Competitive Advantage, Lower Service Costs With BMC Software BMC solution delivers enhanced customer satisfaction and improved IT service delivery LONDON ...
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.