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Knowing how to suppress and manage one's own feelings is known as emotional intelligence. The ability to control one's emotions and to be able to do this at a high level guarantees one's own ability to serve those in need. Emotional intelligence is performed while performing emotional labor, and without one the other can not be there. [37]
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [1] "
The ICD-11 of the World Health Organization (WHO) describes occupational burnout as a work-related phenomenon resulting from chronic workplace stress that has not been successfully managed. According to the WHO, symptoms include "feelings of energy depletion or exhaustion; increased mental distance from one's job, or feelings of negativism or ...
Emotional intelligence (EI), also known as emotional quotient (EQ), is the ability to perceive, use, understand, manage, and handle emotions.High emotional intelligence includes emotional recognition of emotions of the self and others, using emotional information to guide thinking and behavior, discerning between and labeling of different feelings, and adjusting emotions to adapt to environments.
Emotional detachment in small amounts is normal. For example, being able to emotionally and psychologically detach from work when one is not in the workplace is a normal behavior. Emotional detachment becomes an issue when it impairs a person's ability to function on a day-to-day level. [8]
Emotional competence and emotional capital refer to the essential set of personal and social skills to recognize, interpret, and respond constructively to emotions in oneself and others. The term implies an ease around others and determines one's ability to effectively and successfully lead and express.
Emotion work includes suppressing strong emotions that you feel, and evoking or producing feelings that you do not feel. Emotion work may extend beyond management of one's own feelings to work done in an effort to maintain a relationship; [2] there is dispute as to whether emotion work is only work done regulating one’s own emotion, or ...
Stresses at work can be eustress, a positive type of stress, or distress, a negative type of stress. [2] Job strain in the workplace has proved to result in poor psychological health, and eventually poor physical health. Job strain has been a recurring issue for years and affects men and women differently. [3]