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Job satisfaction, employee satisfaction or work satisfaction is a measure of workers' contentment with their job, whether they like the job or individual aspects or facets of jobs, such as nature of work or supervision. [1] Job satisfaction can be measured in cognitive (evaluative), affective (or emotional), and behavioral components. [2]
The Job Satisfaction Survey (JSS) assesses nine facets of job satisfaction, as well as overall satisfaction. The facets include pay and pay raises, promotion opportunities, relationship with the immediate supervisor, fringe benefits, rewards given for good performance, rules and procedures, relationship with coworkers, type of work performed ...
One of the earliest attempts to grapple with the service quality concept came from the so-called Nordic School. In this approach, service quality was seen as having two basic dimensions: [8] Technical quality: What the customer receives as a result of interactions with the service firm (e.g. a meal in a restaurant, a bed in a hotel)
Employees in the private sector continued to be more satisfied with their jobs, the way their organizations work and their supervisors than their counterparts in the federal government, according ...
Effort spent in selecting and training employees and creating a corporate culture in which they are empowered can lead to increased employee satisfaction and employee competence. This will likely result in superior service delivery and customer satisfaction. This in turn can create customer loyalty, improved sales levels, and higher profit margins.
An employee with greater organizational commitment has a greater chance of contributing to organizational success and will also experience higher levels of job satisfaction. High levels of job satisfaction, in turn, reduces employee turnover and increases the organization's ability to recruit and retain talent.
Michelle T. Iaffaldano and Paul M. Muchinsky were among the first people to ignite interest in the connection between job satisfaction and job performance. The meta-analytic research of these individuals impacted the way in which later research on the topic was conducted, especially regarding sample sizes. [8]
It has been shown to relate to employee service performance. [118] Diversity climate: The extent to which organizations value differences among employees and expect employees to treat everyone with respect. It has been linked to job satisfaction. [119] Ethical climate: The extent to which organizational emphasize ethical practices. [120]