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When a customer decides to use toll-free service, they assign a Responsible Organization (RespOrg) to own and maintain that number. The RespOrg can be either the IXC that is going to deliver the majority of the toll-free services or an independent RespOrg. [6] When a toll-free number is dialed, each digit is analyzed and processed by the LEC.
From 1 October 2019, Ofcom has capped the termination or wholesale rate for calls to 070 numbers to be at the same level as for calls to mobile numbers. Ofcom "expect[s] this will allow phone companies to price calls to these numbers or include them in call allowances in the same way that they do for calls to mobile [number]s". [13]
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Most countries have a number sequence that enable the caller to make calls without charge, sometimes known as free calls or freephone, these are usually used by companies for their sales line (in the UK these are 0800 and 0808 numbers and in the US they are 800, 888, 877, 866, 855, 844 and 833).
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PORTA and Movistar do not allow the service. In France the "0800" to "0805" prefixes are used for toll-free numbers. They are also known as numéros verts (green numbers). In Finland, the toll-free prefix is "0800". In Germany, the toll-free prefix is "'0800" followed by a seven-digit number. The "0801" prefix is already reserved for future use.
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0800 was Tongue (TO0) – numbers were transferred to 0847 (ELNS) [notes 14] 0800 later used for BT Freefone numbers - usage of BT 9-digit 0800 numbers continued after the Big Number Change; all new 0800 allocations have 10 digits and multiple operators now issue 0800 numbers. 01801 — unused